All orders accepted by Marquees2buy are subject to these terms and conditions of sale. You should only continue with the ordering of products from the marquees2buy.com website if you agree to be bound by these terms and conditions.

Prices

All prices on the website are in Pounds Sterling £ (GBP).

Product availability

Most items will be despatched within 5 working days, however on occasions some items may not be available immediately and there may be a waiting period. In such circumstances we will inform the customer in person or by e-mail as soon as possible. Marquees2buy will keep the customer informed about the status of their order if delays are expected, in this instance any customer wishing to cancel their order is entitled to do so prior to the despatch of their item for a 100% refund.

Refunds and returns

If you change your mind about an item and would like to return it you will need to return the item to us within 7 days from delivery by Recorded Delivery or Registered Post in perfect re-saleable condition, still in original packaging. Before returning, please contact us stating the reason for return and we will issue a returns number. We will refund you the full price of the item only less a 20% restocking charge. Payment of any outward surcharges and delivery charges for returning items are non-refundable. Returned cancelled goods are your responsibility until they reach us, and we cannot be held responsible for goods lost in transit.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be credited. Similarly any goods found to have been used will not be credited.

Items damaged in transit or found to be faulty

If the item has arrived damaged in transit, you must write ‘damaged’ on the delivery note when signing for the delivery. Please contact us within 24 hours of receipt of goods stating which part/s of the item are damaged.

If the item is found to be faulty you must inform us within 3 days of delivery. If more than 3 days have elapsed we will use our discretion as to whether or not to replace a faulty item.

Claims for faulty or damaged items will only be settled after the damaged or faulty goods have been returned by Recorded Delivery or Registered Post with the nature of the fault clearly stated.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced. Similarly any goods found to have been used will not be replaced.

Use of products

It is ultimately up to the user to determine if the weather, wind and ground conditions are suitable for use and the assembly and securing of the products is sufficient. All manufacturers' instructions should be followed carefully. We will in no way whatsoever undertake any responsibility for any injuries or damage caused in whatever way from the goods we have sold and will not be held responsible for any negligent use or misuse of products purchased from Marquees2buy.

Descriptions and Information

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly. All sizes quoted are approximate.

Please enquire about commercial use of our products as most of our products are recommended for domestic use.

The company makes every effort to ensure that the information on the website is accurate and reliable, the company however makes no warranties concerning the accuracy or reliability of this information.

VAT

We are not VAT registered so we are unable to supply VAT invoices.

In these Terms & Conditions:

‘We and Us’ - means Marquees2Buy (www.marquees2buy.com) either alone or together with you, as the context requires;
‘Working day’ - means every day of the year except weekends, and English statutory and public holidays;
‘You’ - means the person ordering goods subject to these terms and conditions.